Question

This is my first month of service and it looks like I have been double billed. Is this correct?

Answer

If you are a new customer or if you are getting a new service hooked up, your bill will be pro-rated for the remainder of the month you signed up in, plus include fees for the following month’s services. Communication services are billed one month in advance.

For example, if you sign up for a $20 service on the 15th of the month, your pro-rated portion for that month is $10, plus you will be paying $20 for the following month, which makes your first bill $30.